{"id":36426,"date":"2022-11-18T14:14:25","date_gmt":"2022-11-18T14:14:25","guid":{"rendered":"https:\/\/clearglobal.org\/?p=36426"},"modified":"2023-06-15T11:00:07","modified_gmt":"2023-06-15T11:00:07","slug":"beyond-customer-support-saving-lives-with-chatbots","status":"publish","type":"post","link":"https:\/\/clearglobal.org\/beyond-customer-support-saving-lives-with-chatbots\/","title":{"rendered":"Beyond customer support: Saving lives with chatbots"},"content":{"rendered":"\t\t
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Beyond customer support: Saving lives with chatbots<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\"Beyond<\/figure>
Worldwide, people turn to chatbots for fast customer support. Want to track your order, pay a bill or book an appointment? You\u2019ll find a chatbot that makes you feel heard, any time of the day. These conversational robots are integrated into all sorts of websites and apps, like Facebook Messenger and WhatsApp. In fact, there are <\/span>over 300,000 chatbots on Facebook<\/span><\/a> alone. When you or I click on the chatbot, we can choose from a range of topics and get answers to our questions. This makes the user experience fast, interactive, and fun. <\/span>95% of us<\/span><\/a> think customer service has improved thanks to chatbots, so it\u2019s not surprising that <\/span>80% of companies<\/span><\/a> worldwide are using them. Businesses benefit from significantly lower costs and greatly improved customer satisfaction. We enjoy interacting with these useful, reliable chatbots. They make it quick and easy to get the information we need.\u00a0\u00a0<\/span><\/figure>

CLEAR Global: using chatbots for social good<\/b><\/h4>

At CLEAR Global, we are using chatbots to increase our social impact. Our chatbots help people get vital information and be heard, whatever language they speak. Everyone should be able to ask questions and get information they can understand, especially if it can save their lives.<\/span><\/p>

Unfortunately, four billion people are digitally disconnected<\/strong>. They don\u2019t have access to the communication channels we enjoy every day. Out of those four billion, those people who can access the internet are facing linguistic exclusion<\/strong>. For the world\u2019s most marginalized people who face urgent challenges caused by the climate crisis, conflict, and displacement, the information they\u2019re looking for isn\u2019t available in their language<\/strong>. And they can\u2019t take part in important conversations that concern them.\u00a0<\/span><\/p>

While the internet<\/strong> has the potential to connect us all, it\u2019s not meeting the needs of the world\u2019s most vulnerable people<\/strong>. This goes beyond educational and professional opportunities. Beyond multilingual messaging and photo sharing apps. Beyond do-it-yourself guides and online shopping. The world\u2019s most vulnerable people are facing additional challenges – affecting their well-being and their livelihood. Simply because the tools they need are not in their language.<\/span><\/p>

And we\u2019re using chatbots to change this.<\/span><\/p>

Why do we use chatbots?<\/b><\/h4>

Chatbots can do so much more than customer support. In industries globally, these automated conversational tools help businesses and organizations:\u00a0<\/span><\/p>